Moon Palace Cancun 5*

  • Free Wi-Fi in public areas
  • Valet parking
  • 24-hour reception
  • Outdoor swimming pool
  • Beach access

Overlooking the ocean, Moon Palace Cancun is within 15 minutes' walk of Spa in Cancun. This resort provides a whirlpool tub, a steam room, and sauna facilities as well as WiFi throughout the property.

The accommodation welcomes guests to 1116 air-conditioned rooms. Some of them come with free wireless internet and a TV along with a coffee machine and a minibar. Certain units are equipped with tea/coffee making equipment and glassware. The marbled bathrooms are appointed with a hair dryer, and necessities such as a spa bath and a sauna. Looking onto the garden, the huis features kitchenette with coffee/tea making machines and glassware.

A night club and a sauna are provided at a charge. The Moon Palace also includes a swimming pool and a fitness studio. Car hire are available at this accommodation and the area is popular for snorkelling, diving, and lawn tennis. A spa centre will surely help you switch off.

This Cancun hotel includes a restaurant that is open for a continental breakfast. The à la carte Palapa Asadero restaurant focuses on international cuisine. The accommodation has the lounge bar with billiards and a TV. This beachfront hotel features a restaurant nearby, where guests can enjoy a variety of Italian cuisine.

The accommodation has a beachfront location around 10 minutes by car from Xoximilco Theme Park. The 5-star hotel in Cancun is a short distance from Moon Palace Arena. The area also includes natural sites like the unique Motorsports Piston Pueblo Theme Park, which are within a 10-minute drive of this property. Moon Palace Cancun is about 20 minutes' drive towards Cancun airport.

    How to reach hotel

    Airports

    Cancun
    13 km

    Facilities

    Internet

    • Free Wi-Fi in public areas

    Parking options

    • Parking
    • Valet parking

    Shuttle

    • Paid airport shuttle

    Activities

    • Fitness centre
    • Diving
    • Snorkelling
    • Cycling
    • Tennis court
    • Golf course
    • Billiard tables
    • Table tennis
    • Yoga class
    • Sports trainer
    • Fishing

    Property services

    • Safe deposit box
    • 24-hour reception
    • 24-hour security
    • Luggage storage
    • Locker room
    • Currency exchange
    • Barber shop
    • Room service
    • Housekeeping
    • Car hire
    • Laundry
    • Dry cleaning
    • Tours/Ticket assistance
    • Shops/Commercial services
    • Welcome drink

    Dining options

    • In-room breakfast
    • Restaurant
    • Poolside snack bar
    • Snack bar
    • Picnic area/ Tables
    • Special diet menus

    Business facilities

    • Business centre
    • Meeting/ Banquet facilities

    For kids

    • Babysitting/Child services
    • Board games
    • Children's buffet
    • Children's pool
    • Children's play area
    • Kids club
    • Game room

    Recreation

    • Private beach
    • Outdoor swimming pool
    • Beach access
    • Beach umbrellas
    • Sun loungers
    • Live entertainment
    • Night club
    • Sun terrace
    • Garden area
    • Leisure/ TV room
    • Spa & wellness centre
    • Sauna
    • Steam room
    • Jacuzzi
    • Public Bath

    For disabled guests

    • Rooms/ Facilities for disabled

    In the rooms

    • Air conditioning
    • Mini-bar
    • Soundproofed rooms
    • Sitting area
    • Dressing area
    • Terrace
    • Garden furniture
    • Tea and coffee facilities
    • Dining table
    • Ironing facilities

    In the bathroom

    • Free toiletries

    Devices

    • Flat-screen TV
    • AM/FM alarm clock

    General facilities

    • Non-smoking rooms
    • Lift
    • ATM/Cash machine
    • Coffee shop
    • Smoke detectors
    • Fire extinguishers
    • Key card access

    Pets

    • No pets allowed !

    Important information

    Check-in: from 15:00 until 23:59
    Check-out: until 12:00
    • Extra beds info
    • There is no capacity for extra beds in a room.
    Frequently asked questions
    • 🕌
      Which popular attractions can we visit while staying in Moon Palace Cancun Hotel?
      Attractions that are worth your while include Spa (1.2 km) as well as Xoximilco Theme Park, located 3.1 km away from Moon Palace Cancun Hotel.
    • Which airport is close to the unique Moon Palace?
      The nearest airport to the unique Moon Palace is Cancun airport (0.5 km) and it is reachable with a 20-minute drive.
    • Does Moon Palace Cancun Hotel offer airport transfer?
      Moon Palace Cancun Hotel offers a bus shuttle which will take you to Cancun within 20 minutes.
    • 🚗
      Can we park our vehicle near Moon Palace Cancun Hotel?
      Yes, at Moon Palace Cancun Hotel your car will be safe in a parking on site.
    • What dining options are available during the stay in the Cancun resort?
      The Cancun resort features 24 restaurants for on-site dining, among them an Asian restaurant Momo featuring fairly high prices as well as Japanese cuisine.
    • What time is check-in and check-out in the Cancun hotel?
      At the Cancun hotel guests can check in from 15:00 to 23:59 and check out from 12:00 to 12:00.
    • Which payment methods are accepted in Moon Palace Cancun Hotel?
      Payment methods in Moon Palace Cancun Hotel include Visa, American Express and Mastercard.
    • Which room amenities are available at Moon Palace?
      Every room at Moon Palace includes a flat-screen TV with satellite channels as well as a safe and smoke detectors for guests' security.
    • Is internet provided in Moon Palace Cancun Hotel for free?
      At Moon Palace Cancun Hotel Wi Fi is provided for free.
    • Is the resort accessible?
      Yes, the resort offers wheelchair access and rooms with facilities for disabled. For specific enquiries, we recommend calling ahead to confirm.
    • 🔤
      Which languages are spoken by the staff at Moon Palace Cancun Hotel?
      The languages spoken by the staff of Moon Palace Cancun Hotel include Spanish, Portuguese, English and Russian.
    • 🧸
      What facilities does Moon Palace Cancun Hotel offer for guests with children?
      The guests of Moon Palace Cancun Hotel can take advantage of a children's menu, babysitting and a mini club.

    Location

    Map
    Nearby

    Airports

    Cancun
    13 km

    Landmarks

    Attractions nearby

    Restaurants nearby

    Gallery

    Reviews

    Here you can find verified reviews our users posted on this website

    Write a review

    Charles

    2023-10-17

    9/10

    From the moment I arrived at this hotel, I knew I was in for a luxurious experience. The exclusive amenities provided in my room were wonderful, and the staff always went out of their way to ensure that my needs were fulfilled. The Spa & wellness centre was a highlight of my stay, offering a wide variety of treatments to choose from. The outdoor heated swimming pool and sun loungers were perfect places to relax and enjoy the beautiful environment. The location advantages of this hotel cannot be overstated, with direct access to a beautiful beachfront and stunning outdoor gardens.

    While my stay was, for the most part, excellent, there was one minor issue I encountered. The lobby bar was often very busy, making it difficult to find a seat at peak times.

    Jim

    2023-08-04

    9/10

    This hotel was an incredible experience. From the moment I walked in, the service was top-notch. The Spa & wellness centre was luxurious, with an indoor swimming pool and sauna. The outdoor swimming pool was stunning, with a Jacuzzi and beach access. The sun terrace was perfect for relaxing, and the beach umbrellas were a great addition. The restaurant served the best in-room breakfast, and the bar/lounge area had refreshing drinks. The lobby bar was a great place to relax, with a snack bar nearby. The buffet breakfast had great special diet menus. The location was perfect, with private facilities and exclusive amenities on offer.

    The only minor issue I had was with the public bath, which was somewhat crowded. However, this was quickly rectified by the staff, who offered a private area that was much more peaceful.

    Jack

    2023-07-11

    8/10

    The location of the hotel is quite convenient, with easy access to the airport. One guest mentioned how they appreciated being able to take a member's bus to nearby towns and attractions. Another positive aspect was the proximity to a beautiful beach at another property, allowing guests to have a variety of beach options during their stay. Furthermore, the breathtaking view of the Gulf of Mexico from the resort added to the overall luxurious experience.

    There was a negative incident where a guest mentioned a housekeeper almost running them over and the poor response from the customer service team when they reported it.

    Al

    2023-06-28

    7/10

    Beautiful grounds and amazing pools. The property is huge and the pools are wonderful. The resort offers a golf cart for easy transportation around the vast property. The Mayan restaurant at the club house was a favorite, with exceptional service and a gal making fresh tortillas. The staff, especially the concierge Gerardo Jimenez Morales, provided top-notch service throughout the stay.

    The beach was not up to expectations, but we found a nice alternative beach at another location. The resort does not clearly indicate the specific building or area where guests will be staying, which can lead to disappointment.

    Oliver

    2023-06-22

    10/10

    Good food and drink options. Friendly staff. Various facilities including scuba diving, kids playroom, and pools. Enjoyable activities and nice bar.

    William

    2023-06-13

    10/10

    All inclusive, great drinks, variety of pools, excellent service, fun activities, spacious rooms, beautiful decor, family-friendly

    Nothing.

    Dan

    2023-06-12

    9/10

    I've been on three different trips to this resort and each time it has been a disappointment. The location, in the grove of the resort, is beautiful but it doesn't make up for the lack of accessibility for those with physical handicaps. The room and bathroom were not designed with wheelchair users in mind, making it difficult to navigate. The service was also subpar, with slow check-ins and housekeeping issues. The breakfast options were limited and not suitable for dietary restrictions. The view, if any, was obstructed by barriers.

    The hotel lacks proper accessibility measures for those with physical handicaps.

    Derek

    2023-06-12

    10/10

    I had a fantastic time at Moon Palace. The golf course was in pristine condition with smooth greens and well-maintained fairways. The staff, especially Alexis and Rodrigo, provided impeccable service and went above and beyond to ensure our needs were met. Alexis even helped us find our lost sunglasses on the course and gave us a private shuttle ride back to our room. The variety of restaurants and activities available were top-notch, and we especially enjoyed kayaking and sailing. The food and drinks were delicious, and the atmosphere was great. Despite a few minor issues, overall I highly recommend this hotel.

    Richard

    2023-06-05

    10/10

    The pools are impressive, with numerous options for relaxation and entertainment. Food and drink options are abundant and easily accessible. Transportation within the complex is efficient. The rooms are beautifully furnished and well-stocked. The staff is friendly and attentive. The grounds and amenities are well-maintained. Various dining choices are available.

    Glenn

    2023-05-02

    9/10

    We had a fantastic week-long family break at Moon Palace. The facilities, food, staff, and entertainment were spot on. It catered to both kids and adults, making it a great choice for a family vacation. The pool and pool bar were enjoyable, and the buffet options at breakfast and dinner were impressive. The room service had a decent selection, although it sometimes took longer than expected.

    Would definitely recommend this hotel.

    Miles

    2023-04-25

    10/10

    The hotel had excellent facilities, with a variety of activities and amenities to enjoy. The staff were friendly and attentive, always ready to help. The pools were fantastic, offering plenty of space and surrounded by bars and restaurants. The food and drinks were delicious and easily accessible. The rooms were spacious, comfortable, and well-stocked.

    Can't think of anything.

    Lisa

    2023-03-23

    9/10

    The rooms at Database Room were spacious and the beds were very comfy. The spa was also very well equipped. The facilities, such as the pool and spa, were amazing. The dolphins royal swim tour was a highlight, and the value for money was excellent with free food and drinks included. The restaurants were fancy and the overall experience felt luxurious.

    Felt totally at home, no complaints whatsoever.

    Jeffrey

    2023-03-04

    9/10

    The pools are fantastic, huge, and surrounded by bars and small restaurants. The entertainment team organizes fun activities. The complex offers fast and convenient transportation. The rooms are beautiful, comfortable, and well-stocked. The lobbies and interior areas are huge, beautifully decorated, and filled with activity. The staff is lovely and always ready to help.

    Felt extremely satisfied, no complaints.

    Ian

    2023-02-06

    7/10

    The customer service at the hotel was outstanding. The staff went above and beyond to make our stay enjoyable and comfortable.

    The rooms were not as clean as expected, with some areas being dusty and the bathroom needing better upkeep.

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